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Return Policy

General Return Policy Summary:

You may return new, unopened items sold and fulfilled by IZO All Supply Co. within 30 days of delivery for a full refund or exchange. Items should be returned in their original packaging. Return shipping costs will be the responsibility of the buyer. To receive a refund or exchange of an item, the buyer must first contact IZO All Supply Co. to obtain a Return Authorization. Items must be shipped within 48 hours of receiving a Return Authorization.

For eligible non-defective items showing obvious signs of use, store credit or exchange may be issued if returned within 30 days of delivery (a 15% restocking fee will apply).

In addition to the Return Policy outlined here, be sure to review Product Specific return policies outlined in the “Products Description” section of each product listed for sale. Some products may have more stringent return policies.

Please inspect products immediately upon receipt and notify us of any damage or shortage the same day of delivery. If for any reason you are not satisfied with a purchase beyond damage or shortage, you may return it for a refund or credit within 30 days as follows:

  • Product must be in original condition.
  • Product must be in original product packaging, uncut, unmodified and unused.
  • Product must be returned within 30 days of delivery date through a "traceable means" (e.g. certified mail, UPS or FEDEX)
  • All components and manuals must be returned.
  • A credit or refund will be issued for returned products, minus delivery charges.
  • Items not in compliance with this return policy will be returned back to you at your expense.

Fees & Sales Tax:

Sales tax in an amount required by law will be charged for items shipped to California.

Shipping:

Shipments will be made to the United States, Canada and the United Kingdom only, using:

  • US Postal Service Priority Mail
  • US Postal Service Parcel Post

 

Payment Policies:

Accepted Payment Methods: PayPal (preferred), Visa, Mastercard, American Express, Discover, Personal Check, Money Orders/Cashiers Checks. Please note that some items may have more stringent payment methods. Please check item description for specific details.
Payment required within 5 days of purchase. Unconfirmed and unverified payments from PayPal will be refunded and transaction voided unless buyer provides confirmation of identity.